December 10th, 2013
Christophe Legras, Technology Showroom Engineer at Xerox Research Centre Europe (XRCE), had a busy time at Gartner ITxpo in Barcelona, demonstrating some very clever ways to speed up business processes. We caught up with Christophe after the event.
Q: Your demonstrations really brought business process optimisation to life. But why was that the focus?
It’s an increasingly big issue for our customers. Technology has made so many things so much faster, it really highlights the inefficiencies of processes that are still very manual. Inefficiency is costly, so there’s a real drive to streamline and accelerate these processes by automating manual steps as far as possible and eliminating the need to move physical paper around.
Q: What has Xerox been doing to address this?
We’ve been working on different aspects of workflow automation and simplification for years; what we showed at ITxpo is how it all comes together. We’ve integrated a variety of information management technologies, including intelligent scanning, information categorisation technologies, and workflow and content management platforms. Together these let us digitise information, make it accessible from anywhere, rapidly and reliably identify specific information, and automatically route it where it needs to go.
Q: There was a lot of interest in the categorisation capabilities you were demonstrating. Is Xerox doing something different there?
We are; we’re combining certain techniques to categorise unstructured data more quickly and reliably than other methods. Then we put these capabilities in the hands of knowledge workers through easy and intuitive interfaces.
Q: Can you give me an example?
One of the use cases we demonstrated at ITxpo is e-discovery.
Legal teams often have very little time to comb through millions of electronic files to find the ones relevant to a case or audit. The nature of legal relevance makes it very difficult to narrow the field just with keyword searches. Many e-discovery tools include ‘clustering’ to help: this groups documents by how similar they are to one another, based purely on statistical analysis of the content, not any predefined criteria or search terms. It’s a powerful tool, but we’ve taken it a step further to create a solution that we call CategoriX. This is a statistical categorisation technology that adds a machine learning capability.
Using CategoriX, we take a sample of the total volume of files and have legal reviewers categorise them as relevant or not. The algorithms ‘learn’ from this expert categorisation and create an appropriate statistical model. With only a small amount of ‘training’ the algorithm can process the vast majority of the content extremely quickly and accurately.
Q: How quickly and accurately?
In one example we helped a customer respond to a regulatory subpoena in 54 days, with 92.3% precision and 99.8% recall. We used just 10 of the company’s attorneys; they would have needed 68 additional attorneys to achieve the same results without the categorisation technology.
Q: So this is technology already available to customers?
It’s used by Xerox managed services such as Xerox Litigation Services for e-discovery, and Xerox Document Transaction Processing Services. So customers of those services benefit from these capabilities. Wherever you can’t reliably isolate relevant files through keyword searches or through their structure, you’ve got a potential use case. For example, we use it to analyse whether contracts are complying with regulatory requirements, or for narrowing down thousands of job applicants. It’s still early days for this technology so we’re actively exploring potential use cases with customers.
Q: If a company is interested in finding out more, what they should do?
They can contact me at email@example.com and I’ll try to answer their questions or direct them to someone who can.
December 6th, 2013
[The following was originally posted on the Real Business at Xerox blog.]
Social media helps us share our story, one follower at a time.
By Erin Isselmann, director, Global Social Marketing, Xerox
If you followed Xerox on your favorite social media account during the last few weeks, you might be our millionth follower. We had no balloons, confetti, or marching bands to commemorate this achievement, and we really don’t know who you are. But we appreciate you, and the 999,999 other followers who came before you.
Let us celebrate this moment – all one million (and more!) of us. One million followers does not seem like a big deal to everyone — we are far behind Katy Perry’s 47 million Twitter fans – but we recognize that our one million followers help us share our story. Our company has transformed, and we use our social media channels (and our followers around the world) to spread the word about the company we are today – one that is services-led and technology driven.
We fully understand that it’s people who follow us, and we like to think of ourselves as a business-to-people company. We’re connecting with decision makers at various businesses and government entities; the researchers who engage with our labs for knowledge and insight; the buyers who check our capabilities, services, and products against the competition; employees and retirees who want to keep in touch. And a few competitors who keep tabs on us. (Welcome aboard, folks!)
Thank you to all of our followers, from the very first to the most recent. We’re listening and learning from you each day.
On to two million!
November 15th, 2013
For the second year, the Xerox ColorQube 8570DN is ranked No. 1 in the “Best Laser Printer Reviews and Comparisons” by TopTenREVIEWS. The device received a score of 9.83 out of 10, highlighting features such as automatic duplexing, wireless network capabilities and high resolution.
You can read the review in its entirety here.
For more information about the ColorQube 8570, visit the printer’s product page on Xerox.com.
September 5th, 2013
By Conrad Mills, Services Marketing Manager, Large Enterprise Operations, Xerox Europe
Have you noticed how so many devices — phones, cars, washing machines, central heating — have to all intents and purposes become computers?
It’s certainly happened to printers. Not too long ago they were ‘dumb’ devices with limited connectivity and functionality. Today they run operating systems and software, have programmable interfaces, are multifunctional, and form an integral part of the IT network.
With this in mind, these multi-functional printers should today really be the remit of IT. They should be treated like any networked device.
But for many organisations, multi-functional printers are still treated as ‘local office equipment’ and are the responsibility of business or facilities managers and this tends to create problems. Companies taking a decentralised approach typically end up with a very expensive support and management burden covering:
- Dozens of suppliers
- A diverse estate of print servers that haven’t been adequately backed up, patched and maintained
- Separate IT and print helpdesks
- Hundreds of device makes and models, often one for every three or four members of staff; yet people still struggle to find a machine that works.
On the other hand, when organisations put responsibility for the printer fleet where it belongs — with the CIO — they unlock great value. They can apply ITIL or other IT management practices to deliver a far more reliable, integrated and secure service. They can create a printer platform designed to support new realities of the workplace, such as mobile working and digitisation of business processes. And of course they can cut costs significantly while delivering a more feature-rich service, not least by simplifying complex print estates and integrating first-line support with the IT service desk.
It’s IT’s job to help your organisation use technology to be more efficient and effective. Don’t hold them back by leaving the printer fleet out of the equation.
P.S. We’ll be talking about this (and more) at the 2013 Gartner Symposium / ITexpo Barcelona, Spain, 11-14 November so if you’re going to be there please call by and see us!
April 16th, 2013
Today one of my Xerox colleagues shared a fantastic article written by guest blogger Lisa Rawa, President of Marketing for Printing Industries of America.
Ms. Rawa discusses the value of print, and it’s importance in light of all the recent false claims made by industry giants such as Google and Toshiba, stating that print is not socially responsible or environmentally friendly (Google’s ‘Go Paperless in 2013’ and Toshiba’s ‘National No Print Day’). Printing Industries of America created the ‘Value of Print’ campaign as a response to false claims about print’s negative impact on the environment and the loss of its effectiveness.
Interesting facts from the campaign:
- Printing is the only medium with a one-time carbon footprint, as all other media require energy every time they are viewed
- 67% of online searches are driven by offline messages, with 39% of shoppers making a purchase
- 76% of small businesses state that their ideal marketing mix is a combination of print and digital communications
April 3rd, 2013
Creative agency Martino Flynn, which developed our “Day in the Life” series of videos in support of our recent ConnectKey launch, shares some insight into what made the project fun and rewarding for all involved.
Visit the Xerox ConnectKey site to learn more about the ways in which our groundbreaking technology delivers unparalleled advantages for any business looking for true simplicity.
March 7th, 2013
Today, in our fifth and final installment of the Xerox ConnectKey video series, we’re highlighting the unparalleled workflow efficiencies unlocked by the groundbreaking lineup of ConnectKey MFPs.
“Xerox ConnectKey: Something for Everyone,” is a humorous dramatization of several real-world office scenarios in which staff members’ tasks are dramatically simplified by a host of innovative features and capabilities.
The brightly illuminated color touch screen provides easy access to a wealth of workflow-optimizing capabilities. Onboard scanning solutions come standard, and require no extra software or middleware: Single Touch Scan; on-box Optical Character Recognition with searchable PDF creation; secure PDF; print from and scan to USB device; Scan to Email, Mailbox, and Network.
The business world is complex enough – your business processes don’t have to be. We give you the tools and technologies that make it possible to automate common office workflows, to turn challenges into routine tasks, and to greatly simplify the ways in which you share business-critical information.
I encourage you to watch the video and then visit our Xerox ConnectKey site to learn more.